Refunds & Returns

1. Return Window

We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

If 15 days have passed since delivery, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Free from damage, wear, or signs of use

  • Accompanied by the receipt or proof of purchase

We do not accept returns on:

  • Final sale items

  • Gift cards

  • Downloadable/digital products

  • Items marked as non-returnable

  • Perishable or hygiene-sensitive items (if applicable)

3. Return Process

To start a return, contact us at lynexusa@gmail.com with:

  • Your order number

  • Reason for the return

  • Photos of the item (if damaged, defective, or incorrect)

If your return is approved, we will provide:

  • A return authorization

  • Instructions on how and where to send the package

Items sent back without approval will not be processed.

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs, unless the item is defective or sent in error.

  • Shipping costs paid at checkout are non-refundable.

5. Damaged, Defective, or Wrong Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery at lynexusa@gmail.com with photos, and we will arrange a replacement or refund at no cost to you.

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing time may vary depending on your bank or payment provider.

Refunds will not include original shipping charges.

7. Exchanges

We offer exchanges for:

  • Defective items

  • Incorrect items

  • Items in perfect condition that need a different size or variation (if available)

Exchange requests must be submitted within the 15-day return window.

8. Cancellations

Orders may be canceled only before they are shipped.
If the order has already shipped, you will need to follow the return process after receiving it.

9. Non-Returnable Situations

We reserve the right to deny refunds or returns in cases of:

  • Items returned worn, damaged, or missing parts

  • Returns initiated after 15 days

  • Unauthorized returns without contacting us

  • Customer damage or misuse

  • Items with strong odors or stains

10. Contact Us

If you have any questions about returns, refunds, or exchanges, reach out to us:

Email: lynexusa@gmail.com
Address:
LYNEX LLC
30 N Gould St Ste R
Sheridan, WY 82801